“We needed a Microsoft SQL based, Active Directory integrated Helpdesk to enable us to seamlessly implement a Helpdesk solution that would accept and adapt to our modus-operandi. We have offices in London, Southampton and Los Angeles and need to account for all aspects of support calls by agency and location.”
“The solution we were using “went under” so we looked at other systems but with no success, then NetSupport ServiceDesk was recommended to us.
NetSupport ServiceDesk has made reporting on Incidents easier and enabled us to report on each of our agencies, by type of call and load based on the Helpdesk user. Everything now runs smoothly – just the way we like it.
NetSupport ServiceDesk is a wonderful price of software that I recommended to our IT Management, I rate dealing with NetSupport at 110% - better than the rest!”
Norman Cave-Browne-Cave IT Manager
For further information, visit Comerica Deliver Key Messages with NetSupport NotifyComerica’s Banking Center Help Desk and the Branch Assistance Administration groups needed the ability to send broadcast messages to approximately 500 banking centers.The existing technology used by the bank was outdated and required dedicated workstations with mainframe connectivity. This technology lacked flexibility, a user-friendly interface, and did not conform to the bank’s security requirements.Comerica identified the following requirements for the replacement product:· Provide a “user-friendly” graphical user interface · Provide the ability to send notification to select banking centers, regions or all banking centers· Provide a success/failure status message back to confirm whether a message was sent and receivedInformation Security also identified the following requirements:· Restrict access by user id and role (e.g. Administrator) · Able to integr....Bulwark Technologies conducted NetSupport product training for Channel Partners in UAEBulwark Technologies, value added distributor for NetSupport Products in Middle East, have conducted sales and technical training on NetSupport Manager - the remote desktop management solution and NetSupport School - Classroom Training Software. This is being arranged as a part of our continued efforts in building up technically strong channel partners for delivering the solutions effectively to the end users with proper support for NetSupport products.The training session was conducted by Mr. Varkeychan Davis, Sr. Technical Consultant at Bulwark's training facility in Dubai Silicon Oasis.“In recent months, we have experienced an increase in requests from end users and our channel partners in the region for remote desktop management solution. This is a part of centrally managing the systems in the branches and remote offices for various helpdesk functions supporting users. The educational and training institutions in the region are implementing lat....
Comerica’s Banking Center Help Desk and the Branch Assistance Administration groups needed the ability to send broadcast messages to approximately 500 banking centers.
The existing technology used by the bank was outdated and required dedicated workstations with mainframe connectivity. This technology lacked flexibility, a user-friendly interface, and did not conform to the bank’s security requirements.
Comerica identified the following requirements for the replacement product:
· Provide a “user-friendly” graphical user interface · Provide the ability to send notification to select banking centers, regions or all banking centers· Provide a success/failure status message back to confirm whether a message was sent and received
Information Security also identified the following requirements:
· Restrict access by user id and role (e.g. Administrator) · Able to integr....
Bulwark Technologies, value added distributor for NetSupport Products in Middle East, have conducted sales and technical training on NetSupport Manager - the remote desktop management solution and NetSupport School - Classroom Training Software. This is being arranged as a part of our continued efforts in building up technically strong channel partners for delivering the solutions effectively to the end users with proper support for NetSupport products.The training session was conducted by Mr. Varkeychan Davis, Sr. Technical Consultant at Bulwark's training facility in Dubai Silicon Oasis.“In recent months, we have experienced an increase in requests from end users and our channel partners in the region for remote desktop management solution. This is a part of centrally managing the systems in the branches and remote offices for various helpdesk functions supporting users. The educational and training institutions in the region are implementing lat....
NetSupport Manager 11 now features full support for all Vista OS variants, including 32bit and 64bit systems.
NetSupport Limited, today announced the release of NetSupport Manager 10.02 offering full support for all Vista 32bit and 64bit variants. The latest update includes full remote control, remote deployment, integrated supported for Admin Clearance (UAC), remote login / logout, full hardware and software inventory, remote screen monitoring and recording and much more. Support includes Remote Control both to and from a Vista system.
This update signifies the first mainstream remote control vendor to deliver a complete remote management solution for Windows Vista and provides full support of systems without compromising the additional security and benefits inherent in the new OS.
Al Kingsley, Group Managing Director commented "To date, Remote Control solutions require adding software agents to their start-up folders, disabling the user "accept / deny" security validation process and setting the Vista desktop to run in Windows Classic theme, all of these negate the significant benefits available with Vista. Our view has been that the only credible solution is to deliver remote control functionality without any impact on the remote system. Compromise should not be an option, especially in the arena of desktop security."
NetSupport Manager also supports all other Windows platforms from Win 95 onwards, Mac OS, Linux, Solaris, PPC, Win CE and Windows Mobile platforms.
New user requested features, enhanced usability, and a lot more. View a list of what's new or watch a product tour.
Use it for 30 days on up to 10 computers.