What's New in v11
New NetSupport Manager v11 offers a fresh user experience with a restyled interface,
performance improvements and a range of shortcut features that now make it even
easier for you to support the diverse range of systems now in use across the modern
enterprise.
NEW - Dynamic Auto-Groups
The Control Window 'Tree View' now includes an Auto Group facility that with one
click allows you to automatically group your Client machines based on pre-defined
criteria. Planning for upgrades or the roll-out of new technology couldn’t be easier
as the hierarchy will show you instantly how many and which machines are running
with a particular Windows or MAC OS or Linux Distribution.
NEW - Support for Intel® vPro™
Technology
A number of manufacturers are shipping servers, laptops and desktops that support
Intel® vPro™ technology. NetSupport Manager 11 can now be configured to browse for
this capability (even where a NetSupport Client isn’t installed), listing the machines
as a separate group in the Tree View and enabling a range of remote functions to
be performed where previously a physical visit to the machine would have been required.
These include the ability to power-on, power-off and restart the remote machine
when performing out-of-hours maintenance. View and reconfigure BIOS information
and, if necessary, boot from a remote operating system image.
When plugged into AC power, the above can be performed on a notebook system wirelessly.
NEW - Quick Access Toolbar
The new Quick Access bar conveniently highlights those individual machines or groups
of machines you most recently connected to. By clicking on the required machine
you are presented with a pop-up display that provides easy access to a range of
common remote control features such as, Connect, View, File Transfer, Registry Edit
(if enabled at the client) Inventory, Remote Command Prompt and Chat.
NEW – Quick Search
Also added to the Quick Access bar is a Search box enabling you to specify the name
or partial name of a group of Client machines that you particularly want to find.
The search results are added as an extra category in the Control Window Tree View.
ENHANCED – Customise Details
View
When the Control Window is set to ‘Details View’, you can include additional columns
of information for each Client. Particularly useful when connected to laptops, you
can view the status of wireless networks and display the machine's battery strength.
(This information is also shown in the system tray when a Client View Window is
open.)
A new ‘Last Connected’ column has also been added to the Details View which displays
the date/time that Client was last connected to.
ENHANCED – Multiple Monitor Mode
NetSupport Manager’s support for users running multiple monitors, has been enhanced.
In Thumbnail View, if a Client Thumbnail is indicating the presence of multiple
monitors a drop down list is provided from which you can select the monitor to display.
ENHANCED – File Transfer
A number of efficiency improvements have been made to the File Transfer process.
With a View Window to a remote Client open, you can now conveniently drag and drop
files and folders from the Control machine's Windows Explorer (including the
desktop), directly to the remote desktop. Similarly, drag and drop can be used to
transfer files and folders from the Control machine’s Explorer to the File Transfer
Local, Remote or Distribution windows.
Particularly useful when performing a lengthy transfer, optional check-boxes have
been added to the Progress dialog that enable the operator to indicate if they want
to respond to or skip warning and error messages that may appear during the procedure.
If skipped, a summary of the messages will appear at the end.
When deleting files you can choose to ignore all deletion prompts.
In a change to the way Deleted Files are processed, when removing items from the
local machine, the file is now sent to the Recycle Bin rather than deleted immediately.
The order of columns in the local File Transfer Window can now be rearranged by
dragging and dropping the column heading to the new position. The new layout will
be preserved for future use.
ENHANCED –Terminal Server Support
Installing and configuring NetSupport Manager for a Terminal Server environment
is now a more simplified and seamless process.
The Client is no longer started as an application when each Terminal Server session
commences. Instead it now detects when it is running on a Terminal Server and spawns
a new Client process for any additional Terminal Server sessions that are opened.
The previously supplied Terminal Server Configuration Utility is
therefore no longer required.
Remote Control performance is also improved in this new version.
ENHANCED - Windows 7/Vista/Server
2008 Performance
NetSupport Manager v 11 offers noticeable improvements to operability and performance
for remote control of Windows 7, Vista and Server 2008 based machines, as well as
added support for handling User Account Controls.
ENHANCED – Audio Support
Adding to NetSupport Manager’s bi-directional Audio Support, version
11 extends your ability to monitor audible content at the remote machine by including
application sounds.
ENHANCED – Remote Power Management
(Wake on LAN) across subnets
Extending existing local network support in earlier versions, NetSupport Manager
11 now allows an Administrator to remotely power on or off computers across the
entire enterprise further assisting in Remote PC maintenance as well as delivering
an additional tool for reducing PC energy cost wastage.