“We needed a Microsoft SQL based, Active Directory integrated Helpdesk to enable us to seamlessly implement a Helpdesk solution that would accept and adapt to our modus-operandi. We have offices in London, Southampton and Los Angeles and need to account for all aspects of support calls by agency and location.”
“The solution we were using “went under” so we looked at other systems but with no success, then NetSupport ServiceDesk was recommended to us.
NetSupport ServiceDesk has made reporting on Incidents easier and enabled us to report on each of our agencies, by type of call and load based on the Helpdesk user. Everything now runs smoothly – just the way we like it.
NetSupport ServiceDesk is a wonderful price of software that I recommended to our IT Management, I rate dealing with NetSupport at 110% - better than the rest!”
Norman Cave-Browne-Cave IT Manager
For further information, visit Comerica Deliver Key Messages with NetSupport NotifyComerica’s Banking Center Help Desk and the Branch Assistance Administration groups needed the ability to send broadcast messages to approximately 500 banking centers.The existing technology used by the bank was outdated and required dedicated workstations with mainframe connectivity. This technology lacked flexibility, a user-friendly interface, and did not conform to the bank’s security requirements.Comerica identified the following requirements for the replacement product:· Provide a “user-friendly” graphical user interface · Provide the ability to send notification to select banking centers, regions or all banking centers· Provide a success/failure status message back to confirm whether a message was sent and receivedInformation Security also identified the following requirements:· Restrict access by user id and role (e.g. Administrator) · Able to integr....Bulwark Technologies conducted NetSupport product training for Channel Partners in UAEBulwark Technologies, value added distributor for NetSupport Products in Middle East, have conducted sales and technical training on NetSupport Manager - the remote desktop management solution and NetSupport School - Classroom Training Software. This is being arranged as a part of our continued efforts in building up technically strong channel partners for delivering the solutions effectively to the end users with proper support for NetSupport products.The training session was conducted by Mr. Varkeychan Davis, Sr. Technical Consultant at Bulwark's training facility in Dubai Silicon Oasis.“In recent months, we have experienced an increase in requests from end users and our channel partners in the region for remote desktop management solution. This is a part of centrally managing the systems in the branches and remote offices for various helpdesk functions supporting users. The educational and training institutions in the region are implementing lat....
Comerica’s Banking Center Help Desk and the Branch Assistance Administration groups needed the ability to send broadcast messages to approximately 500 banking centers.
The existing technology used by the bank was outdated and required dedicated workstations with mainframe connectivity. This technology lacked flexibility, a user-friendly interface, and did not conform to the bank’s security requirements.
Comerica identified the following requirements for the replacement product:
· Provide a “user-friendly” graphical user interface · Provide the ability to send notification to select banking centers, regions or all banking centers· Provide a success/failure status message back to confirm whether a message was sent and received
Information Security also identified the following requirements:
· Restrict access by user id and role (e.g. Administrator) · Able to integr....
Bulwark Technologies, value added distributor for NetSupport Products in Middle East, have conducted sales and technical training on NetSupport Manager - the remote desktop management solution and NetSupport School - Classroom Training Software. This is being arranged as a part of our continued efforts in building up technically strong channel partners for delivering the solutions effectively to the end users with proper support for NetSupport products.The training session was conducted by Mr. Varkeychan Davis, Sr. Technical Consultant at Bulwark's training facility in Dubai Silicon Oasis.“In recent months, we have experienced an increase in requests from end users and our channel partners in the region for remote desktop management solution. This is a part of centrally managing the systems in the branches and remote offices for various helpdesk functions supporting users. The educational and training institutions in the region are implementing lat....
This page provides an overview of some of the key features included in NetSupport Manager. Please refer to the individual platform "tabs" above for a full list of functionality available within the product.
New user requested features, enhanced usability, and a lot more. View a list of what's new or watch a product tour.
The Monitor Mode feature allows a Control to display a "Thumbnail" view of all connected Client workstations simultaneously. Thumbnail size can be adjusted on the fly, as can the update interval. In addition, the Control users can mouseover a specific thumbnail for an expanded view of the selected PC. This provides a unique feature within Remote Control solutions to allow an IT manager to keep a constant eye over critical systems and immediately identify if systems need intervention. The View also provides key information such as OS type , network address, the current logged on user and the computer name for easy identification.
If the client is running multiple monitors, the Control can switch between desktops.
File Transfer:
File Distribution:
Distribute files and data from a central NetSupport workstation to multiple Client workstations simultaneously and with a minimum of keystrokes and effort. Using this feature, you are able to Distribute files to:
When a NetSupport Manager control is installed onto a PC, it integrates directly with explorer, allowing you to launch key functionality direct from your system without needing to first start NetSupport.
A typical example would be within Network places, where on viewing a list of PCs on the network, by selecting the PC icon and using right mouse click, NetSupport Remote Control, Chat and Inventory options are available to launch.
NetSupport Manager co-exists with RDP by detecting if there is an active RDP session. The user is provided with the option to either continue in screen scrape mode or disconnect the RDP session for full remote control capability.
The NSD utility (NetSupport Deploy) provides Network Administrators with the facility to install and configure NetSupport Manager on multiple workstations from a central site without the need to visit the machines individually.
With NSD, you can:
Use the powerful Show function to conduct computer-based training without the need for overhead projectors, video splitters or any additional hardware. Show your Screen, a selected monitor or just a selected application to any number of connected computers in real-time. Utilise a range of on screen annotation to tools to aid in your presentation or training.
NetSupport includes a powerful Scripting Language and Scheduler that allows you to automate the tasks you would normally perform repetitively in the NetSupport Control and run them at a time when most convenient to you. Scripting contains a wealth of Desktop Management functions including the ability to interrogate Clients and retrieve information such as free disk space; what operating system they are running.
You can even use NetSupport Scripting to distribute applications by using a combination of File Transfer, Remotely Execute Applications and edit the Registry. In simple terms, anything you can do manually with NetSupport Manager, you can do automatically with NetSupport Scripting.
If your workstation hardware and software supports "Wake on Lan", you can use NetSupport to Power on / off your workstations over the LAN. Ideal if needing to copy data to a machine that is turned off.
The latest release includes improvements to capturing client print output including support for Network and USB printers. NetSupport Manager now also uses the WMI service (available on XP and above) to create a ""Standard TCP/IP Port"" which it uses to provide print capture support. The Implementation on Window 2000 clients is similar but as the WMI Service is not available as standard the registry is updated by Manager to add the ""Standard TCP/IP Port.
NetSupport Manager supports remote control of all x64 (AMD / Intel) platforms, including Windows XP64 and Windows 2003
Conduct a two way chat session between selected multiple users in either text or full audio mode.
Should the Chat member not respond, you can send an audible beep to each workstation by selecting "Send Beep". Use the "Invite" function to add Clients when the Chat session is in progress and send a copy of the Chat progress by using the Send discussion history option. The contents of a Chat session can be stored for future reference.
NetSupport Manager also offers Bi-Directional Audio - extended audio support allowing one way talk, listen and full bi-directional audio conversations outside of a remote control session. Audio support is available over all LAN/WAN and Internet based communications
NetSupport Manager includes the Launch Application feature that allows you to remotely start applications on a remote PC, start installer routines and much more.
This feature combined with File Distribution, provides a quick and effective means of providing remote updates.
Send a NetSupport text message to one or more chosen PC's, or even broadcast to all PCs on the network. Ideal for alerting your users of an impending server shutdown or similar.
Enable your NetSupport users to send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available Operators, or directed to specific operators based on user defined accounts.
Use it for 30 days on up to 10 computers.