NetSupport are delighted to announce that leading Canadian retail conglomerate, Hudson’s Bay Company has extended its use of our remote access solution NetSupport Manager.NetSupport Manager has proved the ideal remote access tool, helping the central IT team provide an effective and timely support service across all sites in Canada.Providing complete compatibility with today’s modern corporate networks, NetSupport Manager combines comprehensive multi-platform support for Windows, Linux, MAC, and Mobile systems with a range of PC management tools designed to ensure that critical IT infrastructure is available when needed most.About Hudson’s Bay CompanyThe Bay is the flagship department store within the Hudson's Bay Company. With 92 locations from coast to coast, the Bay is a full-line department store chain focused on high fashion merchandise in apparel, accessories and soft home categories. The Bay offers quality....
The fifth ICT Branding Expo, recently held in Kathmandu, provided the ideal environment for educators from across Nepal to access the latest classroom technology.
The Orange County Convention Center once again proved the perfect host for this year’s FETC education technology conference and expo. The NetSupport team would like to thank everyone who popped by our booth and we hope you have taken away some exciting ideas that will help enhance your computer lab teaching and your day-to-day IT support needs. We very much appreciate the positive feedback received over the course of the show.
Hopefully you’ll find time over the next few days to review the product information we supplied and download our free product trials. You might a....
This page provides an overview of some of the key features included in NetSupport Manager. Please refer to the individual platform "tabs" above for a full list of functionality available within the product.
New user requested features, enhanced usability, and a lot more. View a list of what's new or watch a product tour.
The Monitor Mode feature allows a Control to display a "Thumbnail" view of all connected Client workstations simultaneously. Thumbnail size can be adjusted on the fly, as can the update interval. In addition, the Control users can mouseover a specific thumbnail for an expanded view of the selected PC. This provides a unique feature within Remote Control solutions to allow an IT manager to keep a constant eye over critical systems and immediately identify if systems need intervention. The View also provides key information such as OS type , network address, the current logged on user and the computer name for easy identification.
If the client is running multiple monitors, the Control can switch between desktops.
File Transfer:
File Distribution:
Distribute files and data from a central NetSupport workstation to multiple Client workstations simultaneously and with a minimum of keystrokes and effort. Using this feature, you are able to Distribute files to:
When a NetSupport Manager control is installed onto a PC, it integrates directly with explorer, allowing you to launch key functionality direct from your system without needing to first start NetSupport.
A typical example would be within Network places, where on viewing a list of PCs on the network, by selecting the PC icon and using right mouse click, NetSupport Remote Control, Chat and Inventory options are available to launch.
NetSupport Manager co-exists with RDP by detecting if there is an active RDP session. The user is provided with the option to either continue in screen scrape mode or disconnect the RDP session for full remote control capability.
The NSD utility (NetSupport Deploy) provides Network Administrators with the facility to install and configure NetSupport Manager on multiple workstations from a central site without the need to visit the machines individually.
With NSD, you can:
Use the powerful Show function to conduct computer-based training without the need for overhead projectors, video splitters or any additional hardware. Show your Screen, a selected monitor or just a selected application to any number of connected computers in real-time. Utilise a range of on screen annotation to tools to aid in your presentation or training.
NetSupport includes a powerful Scripting Language and Scheduler that allows you to automate the tasks you would normally perform repetitively in the NetSupport Control and run them at a time when most convenient to you. Scripting contains a wealth of Desktop Management functions including the ability to interrogate Clients and retrieve information such as free disk space; what operating system they are running.
You can even use NetSupport Scripting to distribute applications by using a combination of File Transfer, Remotely Execute Applications and edit the Registry. In simple terms, anything you can do manually with NetSupport Manager, you can do automatically with NetSupport Scripting.
If your workstation hardware and software supports "Wake on Lan", you can use NetSupport to Power on / off your workstations over the LAN. Ideal if needing to copy data to a machine that is turned off.
The latest release includes improvements to capturing client print output including support for Network and USB printers. NetSupport Manager now also uses the WMI service (available on XP and above) to create a ""Standard TCP/IP Port"" which it uses to provide print capture support. The Implementation on Window 2000 clients is similar but as the WMI Service is not available as standard the registry is updated by Manager to add the ""Standard TCP/IP Port.
NetSupport Manager supports remote control of all x64 (AMD / Intel) platforms, including Windows XP64 and Windows 2003
Conduct a two way chat session between selected multiple users in either text or full audio mode.
Should the Chat member not respond, you can send an audible beep to each workstation by selecting "Send Beep". Use the "Invite" function to add Clients when the Chat session is in progress and send a copy of the Chat progress by using the Send discussion history option. The contents of a Chat session can be stored for future reference.
NetSupport Manager also offers Bi-Directional Audio - extended audio support allowing one way talk, listen and full bi-directional audio conversations outside of a remote control session. Audio support is available over all LAN/WAN and Internet based communications
NetSupport Manager includes the Launch Application feature that allows you to remotely start applications on a remote PC, start installer routines and much more.
This feature combined with File Distribution, provides a quick and effective means of providing remote updates.
Send a NetSupport text message to one or more chosen PC's, or even broadcast to all PCs on the network. Ideal for alerting your users of an impending server shutdown or similar.
Enable your NetSupport users to send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available Operators, or directed to specific operators based on user defined accounts.
Use it for 30 days on up to 10 computers.