The University of Applied Sciences Osnabrück has two campuses located in Osnabrück itself and a branch campus 80 kilometres away in the town of Lingen. Providing support for the University’s IT infrastructure is no easy task given the dispersed nature of its network and the requirement to maintain the availability of key systems for the 8,000 plus students and 500 staff! However, since installing NetSupport Manager, the market-leading Remote Support tool, the University has seen a marked improvement in service levels.The key to successful remote support solutions is the ability to locate and connect to devices no matter where they are and NetSupport Manager provides a range of secure connectivity methods all as standard.Systems that may ordinarily be out of range to some products are easily catered for thanks to NetSupport Manager’s Internet Gateway technology which facilitates seamless remote control between PCs th....
Finland's premier Education Technology event EDUCA has just closed its doors after a busy two days and NetSupport's partner in the region, Netmedia, were on hand to demonstrate the latest updates to its range of educational software.Market leading Classroom Management solution NetSupport School attracted most attention as Netmedia's Margaretha Karlsson explained; "For many visitors it was their first opportunity to see at first hand version 10.5's new Audio Monitoring component. NetSupport are always one step ahead when it comes to evolving their products and with increased use of technology in the teaching of modern foreign languages this new feature provides an exciting and innovative link between visual and audible class monitoring. NetSupport's investment in localising the product for the Finnish market also played a big part in the large number of leads we have come away with.""The interest in NetSupport Manager was another highlight ....
Papio-Missouri Natural Resource District in the state of Nebraska use a combination of NetSupport technologies to manage their IT infrastructure and support their ‘roaming’ workforce.The challenge was two-fold:- Decisions on the upgrade and roll-out of new technology relied on providing management with accurate up-to-the-minute Hardware and Software Inventory reports.- A fast and reliable Remote Control solution was needed to support the districts workforce, many of whom work on the move and use a variety of machines including laptops and netbooks. IT Manager Trent Heiser explained the reasoning behind the Districts decision to choose NetSupport; “We had tried a variety of solutions but constantly had connectivity issues trying to ‘remote-in’ to our various locations. Since deploying NetSupport Manager we’ve had no such problems, we have been able to support all sites in the district remotely saving us time....
Following a recent upgrade to their Business Continuity facilities, which included the installation of a state-of-the-art Fire Suppression system and additional Data-Centres, the Peterborough Evening Telegraph paid a visit to the Market Deeping site to check out what NetSupport have to offer company's looking to implement an effective 'Disaster Recovery' plan.Thanks to their investment, NetSupport are confident that they offer customers one of the premier Business Continuity, Disaster Recovery and Co-location services in the region.For more information and to arrange a tour of NetSupport's facilities contact Ravi Pathak, r.pathak@netsupportsoftware.com.To read the full Evening Telegraph article CLICK HERE.
“We needed our Paris office to see and work on our computers in Bournemouth. We selected NetSupport Manager as it came highly recommended,” explains Charles Duval, Admin Manager.“The main benefit of NetSupport Manager is the time saved. Problems are now fixed within minutes and directly on our machines, we don’t have to wait for someone to travel to our office or try and explain over the phone.”About Efret LtdEfret is a specialist carrier providing European transportation solutions. With decades of experience in the international transport and freight forwarding industry, we offer shippers and carriers Europe wide access to market driven opportunities.Accurate communication in supply chain logistics is vital. We never assume that ‘no news is good news’ and continuously monitor all consignments from door to door.For further information, visit Forces Recruitment Services (FRS) choose NetSupport Data Centre for their Customer Centric approach
FRS is the latest organisation to choose NetSupport as their provider of Co-Location and Disaster Recovery Services.With a dedicated team of account managers responsible for helping ex-service personnel settle back into civilian life it is vital that business-critical systems are available at all times to ensure continuity of service during what is a particularly difficult period for their customers.A visit to NetSupport’s 2 purpose built Data Centres confirmed to FRS that the infrastructure of the Market Deeping facility provided the ideal hosting environment for their systems.About FRSForces Recruitment Services is the original British ex-military recruitment consultancy specialising in finding jobs for UK Armed Forces personnel. Our track record in assisting ex-military personnel to find employment is an impressive one. Whether you're about to leave the Army, Navy or Air Force or have already left, Forces Recru....
This page provides an overview of some of the key features included in NetSupport Manager. Please refer to the individual platform "tabs" above for a full list of functionality available within the product.
New user requested features, enhanced usability, and a lot more. View a list of what's new or watch a product tour.
The Monitor Mode feature allows a Control to display a "Thumbnail" view of all connected Client workstations simultaneously. Thumbnail size can be adjusted on the fly, as can the update interval. In addition, the Control users can mouseover a specific thumbnail for an expanded view of the selected PC. This provides a unique feature within Remote Control solutions to allow an IT manager to keep a constant eye over critical systems and immediately identify if systems need intervention. The View also provides key information such as OS type , network address, the current logged on user and the computer name for easy identification.
If the client is running multiple monitors, the Control can switch between desktops.
File Transfer:
File Distribution:
Distribute files and data from a central NetSupport workstation to multiple Client workstations simultaneously and with a minimum of keystrokes and effort. Using this feature, you are able to Distribute files to:
When a NetSupport Manager control is installed onto a PC, it integrates directly with explorer, allowing you to launch key functionality direct from your system without needing to first start NetSupport.
A typical example would be within Network places, where on viewing a list of PCs on the network, by selecting the PC icon and using right mouse click, NetSupport Remote Control, Chat and Inventory options are available to launch.
NetSupport Manager co-exists with RDP by detecting if there is an active RDP session. The user is provided with the option to either continue in screen scrape mode or disconnect the RDP session for full remote control capability.
The NSD utility (NetSupport Deploy) provides Network Administrators with the facility to install and configure NetSupport Manager on multiple workstations from a central site without the need to visit the machines individually.
With NSD, you can:
Use the powerful Show function to conduct computer-based training without the need for overhead projectors, video splitters or any additional hardware. Show your Screen, a selected monitor or just a selected application to any number of connected computers in real-time. Utilise a range of on screen annotation to tools to aid in your presentation or training.
NetSupport includes a powerful Scripting Language and Scheduler that allows you to automate the tasks you would normally perform repetitively in the NetSupport Control and run them at a time when most convenient to you. Scripting contains a wealth of Desktop Management functions including the ability to interrogate Clients and retrieve information such as free disk space; what operating system they are running.
You can even use NetSupport Scripting to distribute applications by using a combination of File Transfer, Remotely Execute Applications and edit the Registry. In simple terms, anything you can do manually with NetSupport Manager, you can do automatically with NetSupport Scripting.
If your workstation hardware and software supports "Wake on Lan", you can use NetSupport to Power on / off your workstations over the LAN. Ideal if needing to copy data to a machine that is turned off.
The latest release includes improvements to capturing client print output including support for Network and USB printers. NetSupport Manager now also uses the WMI service (available on XP and above) to create a ""Standard TCP/IP Port"" which it uses to provide print capture support. The Implementation on Window 2000 clients is similar but as the WMI Service is not available as standard the registry is updated by Manager to add the ""Standard TCP/IP Port.
NetSupport Manager supports remote control of all x64 (AMD / Intel) platforms, including Windows XP64 and Windows 2003
Conduct a two way chat session between selected multiple users in either text or full audio mode.
Should the Chat member not respond, you can send an audible beep to each workstation by selecting "Send Beep". Use the "Invite" function to add Clients when the Chat session is in progress and send a copy of the Chat progress by using the Send discussion history option. The contents of a Chat session can be stored for future reference.
NetSupport Manager also offers Bi-Directional Audio - extended audio support allowing one way talk, listen and full bi-directional audio conversations outside of a remote control session. Audio support is available over all LAN/WAN and Internet based communications
NetSupport Manager includes the Launch Application feature that allows you to remotely start applications on a remote PC, start installer routines and much more.
This feature combined with File Distribution, provides a quick and effective means of providing remote updates.
Send a NetSupport text message to one or more chosen PC's, or even broadcast to all PCs on the network. Ideal for alerting your users of an impending server shutdown or similar.
Enable your NetSupport users to send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available Operators, or directed to specific operators based on user defined accounts.
Use it for 30 days on up to 10 computers.