“We needed a Microsoft SQL based, Active Directory integrated Helpdesk to enable us to seamlessly implement a Helpdesk solution that would accept and adapt to our modus-operandi. We have offices in London, Southampton and Los Angeles and need to account for all aspects of support calls by agency and location.”
“The solution we were using “went under” so we looked at other systems but with no success, then NetSupport ServiceDesk was recommended to us.
NetSupport ServiceDesk has made reporting on Incidents easier and enabled us to report on each of our agencies, by type of call and load based on the Helpdesk user. Everything now runs smoothly – just the way we like it.
NetSupport ServiceDesk is a wonderful price of software that I recommended to our IT Management, I rate dealing with NetSupport at 110% - better than the rest!”
Norman Cave-Browne-Cave IT Manager
For further information, visit Comerica Deliver Key Messages with NetSupport NotifyComerica’s Banking Center Help Desk and the Branch Assistance Administration groups needed the ability to send broadcast messages to approximately 500 banking centers.The existing technology used by the bank was outdated and required dedicated workstations with mainframe connectivity. This technology lacked flexibility, a user-friendly interface, and did not conform to the bank’s security requirements.Comerica identified the following requirements for the replacement product:· Provide a “user-friendly” graphical user interface · Provide the ability to send notification to select banking centers, regions or all banking centers· Provide a success/failure status message back to confirm whether a message was sent and receivedInformation Security also identified the following requirements:· Restrict access by user id and role (e.g. Administrator) · Able to integr....Bulwark Technologies conducted NetSupport product training for Channel Partners in UAEBulwark Technologies, value added distributor for NetSupport Products in Middle East, have conducted sales and technical training on NetSupport Manager - the remote desktop management solution and NetSupport School - Classroom Training Software. This is being arranged as a part of our continued efforts in building up technically strong channel partners for delivering the solutions effectively to the end users with proper support for NetSupport products.The training session was conducted by Mr. Varkeychan Davis, Sr. Technical Consultant at Bulwark's training facility in Dubai Silicon Oasis.“In recent months, we have experienced an increase in requests from end users and our channel partners in the region for remote desktop management solution. This is a part of centrally managing the systems in the branches and remote offices for various helpdesk functions supporting users. The educational and training institutions in the region are implementing lat....
Comerica’s Banking Center Help Desk and the Branch Assistance Administration groups needed the ability to send broadcast messages to approximately 500 banking centers.
The existing technology used by the bank was outdated and required dedicated workstations with mainframe connectivity. This technology lacked flexibility, a user-friendly interface, and did not conform to the bank’s security requirements.
Comerica identified the following requirements for the replacement product:
· Provide a “user-friendly” graphical user interface · Provide the ability to send notification to select banking centers, regions or all banking centers· Provide a success/failure status message back to confirm whether a message was sent and received
Information Security also identified the following requirements:
· Restrict access by user id and role (e.g. Administrator) · Able to integr....
Bulwark Technologies, value added distributor for NetSupport Products in Middle East, have conducted sales and technical training on NetSupport Manager - the remote desktop management solution and NetSupport School - Classroom Training Software. This is being arranged as a part of our continued efforts in building up technically strong channel partners for delivering the solutions effectively to the end users with proper support for NetSupport products.The training session was conducted by Mr. Varkeychan Davis, Sr. Technical Consultant at Bulwark's training facility in Dubai Silicon Oasis.“In recent months, we have experienced an increase in requests from end users and our channel partners in the region for remote desktop management solution. This is a part of centrally managing the systems in the branches and remote offices for various helpdesk functions supporting users. The educational and training institutions in the region are implementing lat....
TCG, with its head office located in Prague is providing quality solutions to companies who wish to lower their cost of ownership of IT investments made in Wide Area Networks and Local Area Networks.
PC WAN & LAN cost of ownership is delivered through NetSupport Product Suite which empowers operation manager, organisation managers, financial controllers and IT management to take control and lower their ongoing PC and server infrastructure costs.
TCG Juarezova 16 160 00 Prague 6 Bubenec Czech Republic Telephone: +420 233 340 851 Telefax: +420 224 310 847 Email: netsupport@netsupport.cz Webmaster: webmaster@netsupportr.cz Website: http://www.netsupportmanager.cz
NetSupport Limited (formerly PCI) is the founder member of the NetSupport Group and was incorporated in 1989. It is a privately owned Limited Company registered in the United Kingdom. The Company’s Head Offices are located in Peterborough, United Kingdom. The focus at these offices is on product development and customer support.
NetSupport specialises in the development of commercial software packages to manage and support Local and Wide Area Computer Networks. Its flagship product is the highly successful NetSupport Manager Remote Control and Desktop Management package. NetSupport Manager and its derivatives are sold worldwide and are the market leaders in many countries. Distribution of the products is handled via a combination of an international network of distributors together with NetSupport Group companies in the United Kingdom, United States, Germany and Japan.
The quality of its products and their international success has led to NetSupport recognised as one of the leading and fastest growing software companies in the European Community. This has been demonstrated by the Company receiving a series of awards for quality and innovation.This growth and success over a sustained period has enabled NetSupport to build a strong financial base. A position from which it is able to support the development of other members in the Group, as opportunities in new technology arise.
NetSupport LimitedNetSupport HouseTowngate EastMarket DeepingPeterborough PE6 8NEUnited Kingdom
New user requested features, enhanced usability, and a lot more. View a list of what's new or watch a product tour.
Use it for 30 days on up to 10 computers.