“We needed a Microsoft SQL based, Active Directory integrated Helpdesk to enable us to seamlessly implement a Helpdesk solution that would accept and adapt to our modus-operandi. We have offices in London, Southampton and Los Angeles and need to account for all aspects of support calls by agency and location.”
“The solution we were using “went under” so we looked at other systems but with no success, then NetSupport ServiceDesk was recommended to us.
NetSupport ServiceDesk has made reporting on Incidents easier and enabled us to report on each of our agencies, by type of call and load based on the Helpdesk user. Everything now runs smoothly – just the way we like it.
NetSupport ServiceDesk is a wonderful price of software that I recommended to our IT Management, I rate dealing with NetSupport at 110% - better than the rest!”
Norman Cave-Browne-Cave IT Manager
For further information, visit Comerica Deliver Key Messages with NetSupport NotifyComerica’s Banking Center Help Desk and the Branch Assistance Administration groups needed the ability to send broadcast messages to approximately 500 banking centers.The existing technology used by the bank was outdated and required dedicated workstations with mainframe connectivity. This technology lacked flexibility, a user-friendly interface, and did not conform to the bank’s security requirements.Comerica identified the following requirements for the replacement product:· Provide a “user-friendly” graphical user interface · Provide the ability to send notification to select banking centers, regions or all banking centers· Provide a success/failure status message back to confirm whether a message was sent and receivedInformation Security also identified the following requirements:· Restrict access by user id and role (e.g. Administrator) · Able to integr....Bulwark Technologies conducted NetSupport product training for Channel Partners in UAEBulwark Technologies, value added distributor for NetSupport Products in Middle East, have conducted sales and technical training on NetSupport Manager - the remote desktop management solution and NetSupport School - Classroom Training Software. This is being arranged as a part of our continued efforts in building up technically strong channel partners for delivering the solutions effectively to the end users with proper support for NetSupport products.The training session was conducted by Mr. Varkeychan Davis, Sr. Technical Consultant at Bulwark's training facility in Dubai Silicon Oasis.“In recent months, we have experienced an increase in requests from end users and our channel partners in the region for remote desktop management solution. This is a part of centrally managing the systems in the branches and remote offices for various helpdesk functions supporting users. The educational and training institutions in the region are implementing lat....
Comerica’s Banking Center Help Desk and the Branch Assistance Administration groups needed the ability to send broadcast messages to approximately 500 banking centers.
The existing technology used by the bank was outdated and required dedicated workstations with mainframe connectivity. This technology lacked flexibility, a user-friendly interface, and did not conform to the bank’s security requirements.
Comerica identified the following requirements for the replacement product:
· Provide a “user-friendly” graphical user interface · Provide the ability to send notification to select banking centers, regions or all banking centers· Provide a success/failure status message back to confirm whether a message was sent and received
Information Security also identified the following requirements:
· Restrict access by user id and role (e.g. Administrator) · Able to integr....
Bulwark Technologies, value added distributor for NetSupport Products in Middle East, have conducted sales and technical training on NetSupport Manager - the remote desktop management solution and NetSupport School - Classroom Training Software. This is being arranged as a part of our continued efforts in building up technically strong channel partners for delivering the solutions effectively to the end users with proper support for NetSupport products.The training session was conducted by Mr. Varkeychan Davis, Sr. Technical Consultant at Bulwark's training facility in Dubai Silicon Oasis.“In recent months, we have experienced an increase in requests from end users and our channel partners in the region for remote desktop management solution. This is a part of centrally managing the systems in the branches and remote offices for various helpdesk functions supporting users. The educational and training institutions in the region are implementing lat....
The latest evolution in Remote PC support and desktop management. Monitor multiple systems in a single action, deliver hands on remote support or interactive training. Gather real-time inventory and system data. NetSupport Manager provides the ability to support Windows, Mac, Linux, Solaris and mobile devices all from a single console.
Designed to operate over your network, via mobile communications or the internet securely without the need for firewall configuration, NetSupport Manager provides a single solution for remote support. Adding to traditional Remote Control capabilities, NetSupport Manager also provides a range of supporting tools to aid in support, including dynamic Hardware and Software Inventory reports, Systems Management tools, full Audio support and even the ability to show an Operator's screen in real-time to any number of connected systems as an integrated training tool. NetSupport Manager includes full support for 32bit and 64bit Vista systems.
The best companies use NetSupport Manager.
20 years development + 7,000,000 PC install base = the most stable, feature rich and secure Remote Control Solution available.
Networks continue to evolve, growing in capability and complexity. A diverse range of platforms, protocols and physical assets provides PC Management and Remote Control Software solutions with the continuous challenge of being able to offer support to a variety of configurations and to ensure that critical IT infrastructure is available when needed most.
Historically, Remote Control and PC Management software focused on removing the need for support staff to physically visit a remote users PC to resolve technical issues. Consequently, users receive a quicker response, resulting in less down time of critical applications. However, organisations now require multi-tasking solutions that offer effective economies of scale and that can perform a broad range of functions, which traditionally would have required multiple applications to have been used. Emphasis is now placed not just on providing more efficient technical support but also in simplifying management tasks and in offering secure remote and mobile working possibilities.
NetSupport Manager combines powerful PC remote control with advanced desktop management functionality leading to one of the fastest levels of ROI available on the market today, specifically in improving user productivity, customer satisfaction and organisational flexibility. With over 7,000,000 systems worldwide supported by NetSupport technology and over 20 years development, NetSupport Manager is a proven solution for any environment.
Available fully localised in Czech, English, French, German, Spanish, Italian, Dutch, Brazilian Portuguese and Japanese NetSupport Manager is consistently voted "best of breed" by the leading IT publications.
View a brief tour of NetSupport Manager here
New user requested features, enhanced usability, and a lot more. View a list of what's new or watch a product tour.
Use it for 30 days on up to 10 computers.